What Dealers are Saying:
Our service CSI was 78% for the first quarter of 2024, after 60 days of being on Automator our CSI shot up to 92%.
GM has funds in Canada called REP, we missed qualifying for the CSI bonus in the first quarter. That likely cost me around $4,000. CSI is a KPI for GM and if I had not corrected my low score, I would have been forced to put together a written plan with my GM Rep and had it reviewed for progress monthly. My low CSI would have also impacted the group’s ability to purchase future GM and other manufacturers’ dealerships. The best part is it sends review requests to people who have not completed a purchase yet, which is unique in the review business. It’s a great way for management to take the temperature of the deal.
Review management works!
- Salmon Arm Chevrolet, Buick, GMC
Customers are sent a text or email within hours after each encounter with your store. Feedback is easy to provide and a thank you message encourages more detailed reviews.
Positive Reviews
Customers who provide positive (4 or 5-star) reviews are encouraged to leave a review on Google, Facebook, or other review sites.
Negative reviews are immediately sent to the GM or designated manager via text and email to personally address. Only 4 or 5-star reviews are pushed to review sites.
